ISO 20000 Gap Analysis

Your first step to compliance

Teamwork’s ISO 20000 Gap Analysis service utilises pragmatic, business-focused methods. Our consultants help clients, partners, and stakeholders benchmark their systems against best practices, a vital step toward ISO 20000 certification. Our approach involves interviews with key personnel to assess your current compliance with the required Standards.

Why is Gap Analysis important?

A gap analysis is a key stepping stone in aligning to the requirements of ISO 20000. Following the gap analysis, we generate a detailed and comprehensive report for review by your key stakeholders. This report succinctly highlights your areas of compliance with ISO 20000 requirements and more importantly, identifies the gaps. We accompany this with actionable recommendations and a realistic timeline for achieving ISO 20000 certification.

Teamwork's Gap Analysis Process

Interview

We compare your current processes against service management best practice

Documentation

We will conduct a review of your service management documentation, establishing alignment with service management best practices

Gap Report

We create a detailed report, presentation and plan with actions, ownership, and timelines

Implementation

Utilising your action plan, we can either provide consultancy support through to certification or you can implement independently

How we work

Interview

Teamwork conducts a high-level comparison of your organisation’s core processes, practices and documentation against the requirements of ISO 20000 and recognised industry best practice. The analysis highlights areas of compliance as well as gaps, providing clear insights into where improvements are needed to meet the Standard effectively.

Documentation

A high-level assessment of your current documentation and processes is conducted to determine their alignment with ISO 20000 requirements. Any gaps or areas for improvement are identified, with recommendations provided to help enhance practices in line with the Standard and recognised best practice.

Analysis

Following completion of the ISO 20000 gap analysis, Teamwork prepares a comprehensive report outlining the findings. This report is presented to your key stakeholders and clearly identifies areas where your organisation already meets the Standard, as well as any gaps. For each gap, we provide actionable recommendations and a realistic timeline to help you achieve ISO 20000 certification.

Implementation

Teamwork will develop a Continual Improvement Plan (CIP) outlining key implementation actions, assigned owners and realistic timescales. The plan is designed to be a living document that can be regularly updated and expanded as progress is made and priorities evolve.

Continued Support

For organisations already certified to ISO 20000, discover how we can assist in maintaining and enhancing your existing service management system

Managed Services

FAQs

Can we get a quote for implementation support before completing the gap analysis?

Yes. We have extensive experience in implementing ISO 20000 and can confidently offer a fixed price for providing consultancy support for a full implementation programme.

How much will the independent assessment cost?

Please give us a call and we can advise. We have requested wide ranging quotes from UKAS accredited certification bodies for organisations of all shapes and sizes. We can use this information to confidently advise you of the potential cost for your organisation.